Our equipment is professionally tested and reset to factory default. If no software, cables, rack ears, power supplies or accessories are pictured or offered in this ad, please assume they are not included. PAYMENTS We accept payment in a multitude of ways. Customers can pay with PayPal, Credit Cards, or eCheck. Payment is due within 7 days of purchasing the item. If you have any trouble with checking out, please contact us through messages and we’ll be glad to help. SHIPPING At Dotcom Computers, we do our best to ship all orders within 1 business day of receiving payment. Unfortunately, this is not always possible. When it is not, we will do our best to contact you, our customer, about the delay. All packages will be shipped via UPS, USPS, FedEx, or freight at our discretion. We reserve the right to choose the shipping carrier unless prior arrangements have been made. We unfortunately do not ship to PO boxes, APO, or FPO addresses. There is an extra shipment charge for shipping to Alaska, Hawaii, Puerto Rico, Virgin Isles, Guam, and any international order. RETURNS Dotcom Computers guarantees all products work unless otherwise stated and sold AS IS. We offer a 30 day replacement warranty on all products sold unless otherwise stated. We will replace any defective merchandise within 30 days of the purchase date. Returns are accepted within the 30 day period. All returns are subject to a 20 percent restocking fee and a fee for the cost of shipping. To process a return, we ask that you contact us through messages. POLICIES At Dotcom Computers, we do our best to ship all orders within 1 business day of receiving payment. Unfortunately, this is not always possible. When it is not, we will do our best to contact you, our customer, about the delay. Dotcom Computers strives to provide all customers with the highest possible customer service. We ask that you please leave positive response with your order. If you have any issue with your order, please contact through messages. We reserve the right to not ship to any non-PayPal confirmed address. Payment is required within 7 days of item purchase unless prior arrangements have been made.