CISCO DPQ3925 Gateway Modem Router Docsis 3.0 Wireless WiFi PhoneThis has been tested and powers on. We do not accept exchanges or refunds forthe followingreasons. You as the purchaser of the part is accepting the role of the technician in properly diagnosing and installing the part. We do not know your qualifications as such. Please allow up to 2 days processing. All Items are shipped Mon, Wed, Fri.